Fraser Hart Care Hub | Services, Repairs, Appointments

Everything you need to know to care for, protect, and enjoy your diamonds, jewellery, and watches.

OUR DIAMOND PROMISE

PRODUCT WARRANTIES

REPAIRS & SERVICES

INSURANCE

Book A Care Appointment

Arrange your diamond ring assessment with our Diamond Promise , or book a repair to keep your watches and jewellery at their best.

BOOK AN APPOINTMENT NOW

Frequently Asked Questions

In-house ring sizing is typically quicker than external watch repairs. Timeframes depend on the brand and type of service required. Different watch brands have varying expected timeframes for repairs. When dropping your item off, our sales associate will advise you on when you should expect your repair back.

Items may be sent to our in-house workshop in Glasgow, or external specialists. All items are fully insured while they are in our workshop.

We have an in-house team of expert jewellers who will resize your ring. We only resize within a range that maintains the ring's structural integrity.
• To resize the ring to a larger size: Our jewellers carefully stretch the metal or add a small piece of metal to increase the size while ensuring the design remains intact. Any added metal will be blended seamlessly to match the original ring.
• To resize the ring to a smaller size: The jewellers remove a small portion of the band, then reshape and solder the ring back together. Afterward, the ring is polished to ensure the join is invisible and the band looks as good as new.

You can read our return policy here.

We recommend servicing luxury watches every 3-5 years, depending on the brand and usage.