Shop at Fraser Hart

Our English, Scottish, and Welsh stores are open and offering full service, including Click & Collect, at the following locations: Bluewater, Bromley, Chelmsford, Colchester, One New Change, Maidstone, Cambridge, Norwich, Peterborough, Solihull, Worcester, Gateshead, Leeds, Edinburgh, Glasgow, Bristol Cribbs, Newbury, Plymouth, Cardiff, and Meadowhall.

Our full range is available online for home delivery as well, and our Customer Service Team will be delighted to assist you with your orders.

Shop in our stores with the assistance of our highly trained staff.
Shop online with fast and convenient delivery to your door.
Click & Collect is available in all Fraser Hart locations.

Book an appointment to explore our pieces in-store or enjoy a virtual consultation from home with advice from our experts.

Help with Credit Card Payments

If you are experiencing difficulties during checkout while paying with your credit card, please try the following:

- Ensure that you are enabled for 3D Secure with your bank.
- Check that your billing name and address are correct and do not contain any special characters.
- Avoid using the ‘Tab’ key to navigate between fields. Click on each field instead.
- Try an alternative payment method, such as PayPal.

If you are still experiencing issues, please contact our Customer Happiness Team through the contact options on this page.

Visit or Call Your Local Store

Drop into one of our 23 stores or call a store directly to speak with one of our highly trained jewellery and watch experts.

Find a store and their respective phone numbers.

Online Order Enquiries

For help with online order enquiries, our Customer Happiness Team is available during business hours. You can reach us by email at sales.team@fraserhart.co.uk, Monday to Friday, 9 AM–5 PM (excluding public holidays in the UK and Republic of Ireland). Alternatively, you can call us on 0808 549 7766, Monday to Friday, 10 AM–4 PM (excluding public holidays in the UK and Republic of Ireland).

Call Us

You can contact our Customer Happiness Team by phone at 0808 549 7766. Our team is available Monday to Friday, 10 AM–4 PM (excluding public holidays).

Email Us

Complete our online form above to send your enquiry to our Head Office Team.

Returns by Post

Complete the returns form by entering the return quantity and return code for each item. Enclose the completed dispatch note in the parcel along with the item(s) in the original presentation box, and package securely.

Both a pre-paid Royal Mail barcode and a pre-addressed Fraser Hart returns label are included in your delivery parcel. Peel and affix the Fraser Hart label to the front of the package and affix the Royal Mail barcode to the top right-hand side of the box.

Visit www.postoffice.co.uk to find your nearest branch. Please remember to obtain proof of posting from the Post Office. There is no charge for the return, as this is pre-paid.

Please allow up to 30 days from the date we receive the returned goods to process your refund.

Contact Us

Complete our online form above to send your enquiry to our Customer Happiness Team.

Email Us

Complete our online form above to send your enquiry to our Head Office Team.

Making a Complaint

Our goal is to ensure that every shopping experience with us is excellent. If you encounter an issue with our service or our finance partners, please inform us so that we can address it promptly.

If your concern involves a finance agreement, we may need to direct you to the relevant finance partner or the Financial Ombudsman for further assistance.