Shipping & Delivery at Fraser Hart

Overview

1. Delivery Charges

2. Delivery Times

3. Exceptions to Delivery Times

4. Click & Collect

5. Multiple Item Orders

6. Covid-19

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Every online order from Fraser Hart comes with our signature Fraser Hart bag. Each item is also paired with tissue paper, ready for gifting or personal keepsakes.

1. Delivery Charges

*Terms, Conditions & Exclusions Apply.

**Please note at present we do not deliver to PO box addresses.

3. Delivery Times

Next Day Delivery is available for all immediately available items under the condition that the order is made on a business day (Monday to Friday) before 12pm / that the customer receives the order confirmation before 12pm. Please note that if the order is made/confirmed on Friday (by 12pm), the order will be delivered on the next business day, i.e. Monday.

Next Day Delivery is not applicable for orders placed on bank holidays, Saturday, and Sunday and excludes Pre Order items, Special Order items, WOLF Drop Ship Product, and Tulip Setting jewellery. Next Day Delivery will be noted as a delivery option during checkout for eligible items/orders.

While we use our best endeavours to deliver by the next working day, there may be occasional factors, such as postal delays, which could affect this timing.

Standard delivery orders are normally guaranteed for delivery within 2-3 working days after being dispatched from Fraser Hart. Orders placed after 1pm on Friday or anytime over the weekend will be delivered within 2-3 working days after dispatch by Fraser Hart.

Click & Collect orders delivery times vary depending on the chosen store but it is usually within 5 working days (Monday to Friday). We will notify you by email when your order has been received and will send you another email to confirm that your order has been dispatched and is ready for collection in your chosen store.

4. Exceptions to Delivery Times

Delivery lead times are extended over public holidays.

Fraser Hart is pro-active in preventing fraudulent use of credit/debit cards and conduct security checks on all orders received and may, from time to time, carry out further checks before dispatch. We reserve the right to deliver to the cardholder's address only, if requested by the card issuing bank. These checks can take various forms but may involve contacting you before we process an order.

On occasion, we may have to special order in certain ring sizes which can take up to several weeks. We will contact you to let you know the expected delivery time if we have to special order the ring size you require.

5. Click & Collect - Free (7 Days A Week)

Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!

Delivery times vary depending on the chosen store but it is usually within 5 working days. We will notify you by email when your order has been received and will send you another email to confirm that your order has been dispatched and is ready for collection in your chosen store. Please ask a member of staff in-store to pick-up your order.

Collecting your item in-store

Only the person that placed the order can collect the order. We will not release the order to anybody else. You must collect your item(s) in person in-store. If you have ordered a gift for someone else, the recipient cannot collect the order. We do not permit your order to be collected by somebody else on your behalf. There are no exceptions to this.

A copy of your Ready to Collect email that contains your order number, as proof of purchase, is required.

Proof of identity is required. Only a driving license or passport with photo ID will be accepted. Proof of address alone is not sufficient.

A card will be required if the order was made using Interest Free Credit

We will email you when you order has been dispatched and is ready for collection.

If, for any reason, you are unable to collect your order when it is ready, please contact our Customer Happiness Team. If the order hasn't been collected, you will be contacted to have a refund via your original method of payment and the item(s) will be returned to our warehouse. Please allow up to 30 days for your refund.

Click & Collect Terms and Conditions

Our Click & Collect service is FREE and is only available for orders placed online at www.fraserhart.co.uk

• All Click & Collect orders must be paid in full at time of ordering.
• The Click & Collect service is available for purchasable products online excluding resized or special order rings and special order name necklaces.
• We do not permit for orders to be collected by somebody else on your behalf, they can only be collected by the orderer. There are no exceptions to this.
• When collecting an order in-store, the following identification must be presented in-store at point of collection; photographic ID in the form a passport of driver’s license only, along with a copy of your dispatch email.
• If the item is not collected in store, a refund will be made and the item(s) returned to our warehouse.
• The Click & Collect delivery timeframe is estimated and is subject to stock availability. Days quoted are based on an order being placed before midday on a working day. Click & Collect delivery timeframe may vary at Christmas.
• We reserve the right to refuse or withdraw the Click & Collect service at any time and to decline a Click & Collect order at any time.
• These Terms and Conditions are in addition to our general Terms and Conditions of purchase.

See our Terms & Conditions section for full Click & Collect Terms and Conditions.

6. Multiple Item Orders

If your order contains multiple items, please note it may be fulfilled from a number of locations depending on stock availability, resulting in multiple deliveries. You will receive your dispatch email when your last item is dispatched from us.

Your dispatch email will have all your tracking information enclosed.

If there is any issues with one of your items the Customer Happiness Team will contact you directly.

7.Christmas Returns Policy

For your convenience this Christmas, we've extended our refund policy.

You can exchange or get a refund for eligible purchases* made between November 1st, 2023, and January 7th, 2024, as long as the items are unused, in their original packaging (unaltered), and you have the guarantee and proof of purchase. This extended return policy is provided in addition to your statutory rights.

7.Easter Bank Holiday Delivery

Please note orders placed over the bank holidays will be dispatched from Tuesday the 2nd April.

*Please note standard returns conditions and exclusions apply.

Covid-19 Update

The staff in our warehouse have been wearing gloves to help prevent the spread of COVID-19. All storage and packing areas are cleaned and disinfected three times per day and strict hygiene standards following the WHO recommendations are in place to guarantee our staff's and your safety. We disinfect all products before we dispatch them, and also disinfect returned items.