Contact Information
At Fraser Hart we are passionate about providing outstanding service and are happy to help with any queries you have.
Shop at Fraser Hart
Our English, Scottish and Welsh stores are open and offering full service including Click & Collect: Bluewater, Bromley, Chelmsford, Colchester, One New Change, Maidstone, Cambridge, Norwich, Peterborough, Solihull, Worcester, Gateshead, Leeds, Edinburgh, Glasgow stores, Bristol Cribbs, Newbury, Plymouth, Cardiff, and Meadowhall!
Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!
Shop in our stores with the assistance of our highly trained staff.
Shop online with fast and convenient delivery to your door.
Click & Collect operating in all Fraser Hart locations
Help with Credit Card Payments
If you are experiencing difficulties during checkout paying with your credit card, please try the options below:
Check that you are enabled for 3D Secure with your bank
Check that your billing name and address is correct and does not contain any special characters
Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
Use an alternative payment method such as Paypal
If you are still experiencing difficulties, please contact our Customer Happiness Team through the Contact Us options on this page.
Visit or call your local store
Drop into one of our 23 stores or call a store directly to speak to one of our highly trained jewellery and watch experts.
Find a store and their respective phone numbers
Online order enquiries
Due to high demand, your order may take an extra 2–3 days to reach you. You’ll receive tracking details via email as soon as it’s dispatched, and we’re working closely with our delivery partners to ensure it reaches you as quickly as possible.
For assistance with online order enquries you can contact our Customer Happiness Team during our business hours.
Our team can be reached via email at sales.team@fraserhart.co.uk Monday through Friday from 9am to 5pm. (excluding public holidays in both the UK and Republic of Ireland).
Our team can also be contacted by phone at 08085497766 Monday through Friday from 10am to 4pm. (excluding public holidays in the UK and Republic of Ireland).
Please note that our team will be unavailable on December 25th, 26th, and January 1st.
Returns by post
Complete the returns form by entering the return quantity and return code for each item. Enclose the completed dispatch note in the parcel along with the item(s) in the original presentation box, and package up securely. Both a pre-paid Royal Mail barcode and a pre-addressed Fraser Hart returns label are included in your delivery parcel. Peel and affix the Fraser Hart label to the front of the package and affix the Royal Mail to the top right-hand side of the box. Go to www.postoffice.co.uk to find your nearest branch. Please remember to obtain proof of posting from the Post Office. There is no charge for the return as this is pre-paid. Please allow 30 days from us receiving the return goods to process your refund.
Call us
You can contact our customer happiness team by phone 08085497766. Our team is available to assist you Monday through Friday, 10am to 4pm (excluding public holidays).
Email us
Complete our online form above to send your enquiry to our Head Office Team.
Making A Complaint
Our goal is to ensure that every shopping experience with us is excellent. If you ever encounter an issue with our service or our finance partners, please inform us so that we can address it promptly. If your concern involves a finance agreement, we may need to direct you to the relevant finance partner or the financial ombudsman for further assistance.