Book An Appointment
Our team is dedicated to making your shopping experience exceptional, whether you choose to explore our stunning pieces in-store or enjoy a personalised virtual consultation from home.
Booking Your Diamond Ring Assesment?
Simply follow the link below, choose "Diamond Ring Assessment" and follow the steps.
Alternatively, you can call 0808 5497766 to book an appointment over the phone.
To honour our Diamond Promise commitment, we will ask you to book an appointment in the first six months after your purchase, and annually after that, so that we can assess your ring.
At this assessment, a member of our team will be able to recommend care regimes and adjustments.
Your 6-month Ring Assessment
Includes:
- Review of the metal finish, Rhodium layer if applicable
- Ensuring all hallmarks are present
- Checking the thickness of the ring shank
- Checking the ring size
- Checking the claws are present and secure
- Reviewing the stones are present and secure with no chips
- A clean of your ring
If any further assessments are required at this stage, your ring may also be sent to our expert goldsmiths for further checks and advice. If any issues are found which are a result of a manufacturing fault with the ring, they will be resolved without charge at this stage. This is the first step to keeping your ring as secure and pristine as possible for a lifetime of wear.
Once the ring has been assessed, and necessary adjustments have been completed, your Diamond Promise will be extended for a further 12 months.
Your Annual Ring Assessment
After your initial 6-month assessment, you will be reminded to book an annual assessment to uphold this Promise.
If we do see any issues during these assessments, we would provide necessary repair or maintenance advice which may require verification with one of our qualified goldsmiths. Any associated costs would be discussed with you at this stage. Details of our workshop services and prices can be found here.
Our Services
Jewellery Consultation
Whether you’re building a capsule collection, or the ring stack of dreams. We’ve got you.
Luxury Watch Consultation
Talk specs, must-have brands & latest models with our experts in store and find your next luxury watch.
Repairs
We provide expert services for both watches and jewellery. From repairs to battery changes and creating bespoke pieces, our team is here to assist you. Regular servicing keeps your watch in top condition, while we ensure the lasting beauty of your jewellery.
Engagement Ring Appointment
We know how important finding the perfect ring is, and how overwhelming it can be with many options out there. We can discuss carats, and settings to help you on your journey of proposing.
Wedding Ring Appointment
We know the importance of finding the perfect band, which is why we're here to offer a personalized experience. Our team will guide you through every step of finding or creating your own customized.
Ring Cleaning/Inspection
Book a session with our in-store team for a professional ring cleaning and inspection.
COMPLIMENTARY CONCIERGE SHOPPING SERVICE
Not sure where to start?
Finding the perfect watch or piece of jewellery is exciting, but we know there’s so many things to consider. So why not let our Concierge team step in to help you?
Our Complimentary Concierge service can help you with:
- Luxury Watch Shopping – Talk specs, must-have brands & latest models.
- The Ring – We know how important this is, and how overwhelming it can be with many options out there. We can discuss carats, and settings to help you on your journey of proposing.
- Wedding Party – Groomsmen accessories, bridesmaid proposals and gifting.
- Style Advice – Whether you’re building a capsule collection, or the ring stack of dreams. We’ve got you.
- Corporate Gifting – Who doesn’t love thoughtful recognition?
- Exclusive Discounts – Our Concierge team can offer expert advice and exclusive discounts you won’t find online.